Your questions, answered

LUXORA is an AI-powered luxury marketplace specializing in pre-owned luxury watches and designer handbags. We combine intelligent market insights, AI-assisted authentication, professional verification, and secure transaction services to create a smarter and more transparent luxury trading experience.

LUXORA goes beyond traditional buying and selling. Our integrated ecosystem brings together an intelligent marketplace, AI-powered market insights, authentication services, and a professional dealer network—helping customers make more informed decisions when buying, selling, or consigning luxury items.

LUXORA Flagship Sales Gallery is located at #06-11-1, Level 6, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia. Please refer to our official website for the latest opening information and appointment arrangements.

Browse our marketplace, select your preferred item, and submit a purchase request with the required booking deposit. Once the initial authentication process is completed, you may proceed with the remaining payment and subsequent verification and delivery arrangements.

LUXORA is committed to authentic luxury trading. Items offered through our verification services are subject to applicable authentication procedures, which may include AI-assisted screening and expert physical inspection. A listing alone does not constitute an authentication guarantee.

Yes. Eligible purchases require a booking deposit of 5% of the transaction value or MYR 500, whichever is higher. The booking deposit is fully refundable, except card fees, in accordance with the applicable booking terms.

If an item fails LUXORA’s required authentication process, the transaction will not proceed and the buyer will receive a full refund of the payments made for that transaction, except card fees.

Physical viewing and inspection may be arranged for eligible items, subject to item availability and appointment confirmation. Please contact our customer service team for assistance.

Submit your item details, photographs, model information, and desired selling price through our platform. Our team may review the submission and recommend a suitable selling or consignment arrangement.

Our consignment service allows customers to offer their luxury items for sale through LUXORA without managing the sales process themselves. We assist with listing, marketing, buyer coordination, and the transaction process.

LUXORA charges a 5% consignment fee based on the final successful selling price. The fee is payable only when the item is successfully sold, subject to the consignment agreement.

The owner and LUXORA will agree on a minimum acceptable selling price and a proposed market listing price. LUXORA may negotiate with potential buyers, but any offer below the agreed minimum requires the owner’s further approval.

Upon successful completion of the sale and satisfaction of the applicable transaction requirements, the net proceeds will be paid to the consignor according to the agreed settlement terms.

LUXORA adopts a multi-stage authentication approach combining AI-assisted analysis with professional expert verification. Depending on the item, the process may include visual assessment, model and reference checks, material examination, and detailed physical inspection.

No. AI is designed to support and enhance the authentication process, not replace professional judgment. LUXORA combines intelligent technology with expert verification to strengthen the reliability of authentication assessments.

Eligible items that successfully complete LUXORA’s required expert verification process may receive a LUXORA Authentication Certificate documenting the assessment outcome and relevant item details.

LUXORA offers authentication and inspection services for eligible luxury watches and handbags. Service availability, fees, examination scope, and certificate eligibility may vary depending on the item and service selected.

LUXORA Market Insights is an AI-powered market intelligence service that provides indicative pricing data, market trends, historical price movements, and liquidity indicators for selected luxury watches and handbags.

Our market insights use available market observations and relevant pricing data to estimate indicative market ranges. Actual transaction prices may differ depending on condition, age, completeness, authenticity, demand, and market liquidity.

Yes. Our market insights can serve as a useful pricing reference when buying, selling, or consigning a watch. However, the final value should also consider the item’s actual condition, configuration, provenance, and current buyer demand.

LUXORA is designed to support safer luxury transactions through structured booking procedures, authentication checks, professional verification, and controlled payment and settlement processes. Customers are encouraged to complete transactions only through authorized LUXORA channels.

After the initial AI-assisted authentication stage is completed, the buyer will be informed of the balance payment requirements. The item will then proceed through the applicable expert verification and transaction completion procedures.

Please contact LUXORA Customer Support with your order reference and a description of the issue. Our team will review the matter in accordance with the applicable transaction terms, authentication procedures, and refund policies.

Yes. LUXORA offers Free and Plus membership options. Plus membership is MYR 25 per month or MYR 300 per year, with additional features and benefits as specified on the official membership page.

Yes. LUXORA welcomes eligible professional luxury dealers to apply for participation in our marketplace and dealer ecosystem. Once approved, dealers may access relevant listing, trading, and platform services according to their selected package.

LUXORA DealerOS is a dealer-focused solution designed to support professional luxury trading operations, including inventory management, marketplace participation, market intelligence, and dealer connectivity, subject to feature availability.

You may reach LUXORA through our official website or visit our Flagship Sales Gallery by appointment. Website: www.myluxora.ai Location: #06-11-1, Level 6, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia